This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication in a customer service role and how to go that extra mile.

This qualification must be undertaken over a minimum of 3 days

This qualification is assessed via practical demonstration/assignment and oral questioning.


  • Understand the factors that affect an organization and the customer service role.
  • Understand the rights, responsibilities and organization procedures.
  • Understand career pathways within customer service.
  • Understand how employees are supported in the customer service role
  • Know the organizations policy and procedures.